Forrester Wave CRM Report Q3 2022

Forrester positions Microsoft Dynamics 365 as a leader in the Forrester Wave CRM Report Q3 2022

Microsoft again leads the way in enabling organisations to deliver digital transformation with its Dynamics 365 Business Applications.

More and more companies are moving to Dynamics 365 to help them modernise their sales, marketing, and customer service operations.

Forrester has released its Q3 2022 Wave Report for Core CRM solutions where this report analysed some of the key players in the CRM vendor space. Forrester defines a core CRM Solution as a ‘foundational front-office technology for managing customer relationships that place customer obsession goals within reach’. This Report shows how each provider measures up and helps technology application professionals select the right CRM Solution for their needs.

As Forrester states in its report, “Microsoft’s strong vision, the breadth of its suite, and its partner ecosystem and industry solutions drive its 40% year-over-year growth, especially in industries such as financial services, healthcare, and retail.”

Microsoft’s intelligent business applications enables you to connect data, teams, and processes in the new era of inter-connectedness and offering businesses unparalleled value. Dynamics 365 demonstrates the endless capabilities of what you can achieve when you integrate your data silos with industry-leading AI and integrate collaboration tools throughout your organisation.

From up-leveling employee experiences, to improving team productivity, and building deeper relationships with customers – all available at your fingertips with Dynamics 365..

Some of the Highlights:

Better client relationships
Ability to cross-sell
Ease and flexibility to organise customer information
Enhance Sales productivity
Best in class Customer Service
Improve customer satisfaction
Centralised database across your sales teams
Maintain all communication and interactions with prospects
Streamline & Automate mundane tasks
Enhance team collaboration
Generate Customer Insights
Enhance Client Retention
Powerful Marketing tools
Segment Customers & Prospects
Automate forecasting for your sales performance and more
Easy integration with other familiar Microsoft products such as Office 365, Power BI and more…

Why do Customers choose Dynamics 365 Solutions?

Below is an outline of some of the key Insights why Customers choose Dynamics 365 solutions

With Dynamics 365 you get access to an end-to-end solution – Dynamics 365 CRM is the only suite of intelligent business applications that accelerates revenue outcomes by transforming the selling experiences with a single intelligent, digital, customisable solution.

Automated, streamlined, proactive and scalable Sales Solution – Dynamics 365 Sales helps your Sales teams uplevel forecasting and revenue operations with built-in AI and machine learning and enhance the seller performance with recommended next best actions, productivity tools, and real-time coaching.

Personalise every User experience – Dynamics 365 Marketing assists companies get a more in-depth understanding of their customers and drives intent with AI-powered insights to deliver connected experiences – throughout your customer journey from acquisition to retention.

Next generation Customer Service capabilities – Dynamics 365 Customer Service helps organisations to meet the ever-evolving needs of every customer across every channel – increasing customer satisfaction, while boosting frontline employee productivity regardless of location.

Powerful AI insights at your fingertips – Dynamics 365 enables everyone across your organisation to make better and more informed data-driven decisions by converting data into the Business Insights which really matter with the intelligence of Microsoft AI – allowing company-wide teams to be more efficient and productive.

Drive People & Team Collaboration – Microsoft offers leading workplace collaboration, video conferencing, and meeting software with Microsoft Teams, which can connect seamlessly with the Microsoft out-of-the-box CRM or be personalised to fit your Business needs with custom features.

Powerful Low-code transformation – With Microsoft Power Platform, organisations can provide anyone with the ability for low-code transformation with low-code, intuitive, extensible tools that seamlessly connect to Dynamics 365.

Do you want to learn more about the Forrester Report?

To learn more about how Microsoft compared with the other eight selected providers, get your copy of the Report @ The Forrester Wave^TM: CRM Suites, Q3 2022 website