Microsoft Dynamics 365 Customer Service Story with Greyhound

Another great Dynamics 365 Story and this time we are showcasing our latest Dynamics 365 Customer Service Story with Greyhound. Our featured Story tells how Simply Dynamics helped Greyhound achieve the implementation of a centralised platform, enabled by Microsoft Dynamics 365 Customer Service.

Due to ongoing company growth, put the focus on our Customer Service systems and processes. We needed an integrated Customer Service platform which provided us with a 360° view of our Customers, in a real-time and responsive way and Microsoft Dynamics 365 Customer Service delivered just that… Amy Fanagan, Group Head of Operations, Greyhound

The Solution – Dynamics 365 Customer Service Story with Greyhound

Greyhound selected Simply Dynamics as their preferred Dynamics 365 partner to help them to deliver on the Customer Project – from automation of ticket creation to the capture and management of all key customer data and information – presented and managed in one centralised area.

Greyhound required Dynamics 365 Customer Service to be the focal point to manage some key areas including:

Recording of all customer details and contact.
Every customer must be visible in the system and associated with a record dating back to their initial sign-up.
Provide high level visibility of every ticket.
Provide Insight into the varying ticket stages.
Transparency on the ticket owners, and the time it took for the ticket to be resolved.
Total transparency on performance metrics such as pinpoint where the company is succeeding and identify areas that need improving.

Greyhound required a proof of concept from Simply Dynamics detailing how all the current customer services processes and data would be transitioned to a live system without any interruption to their business and customers. This project also required the import of existing data from out-dated legacy systems.

Simply Dynamics implemented Dynamics 365 Customer Service
They presented a clear solution that could be implemented rapidly, and in a cost-effective manner

The Result

We now have Dynamics 365 Customer Service embedded into our systems and processes and this solution lies at the heart of what we do and who we are – providing a first-class customer service, while also continually succeeding in reducing client’s carbon emissions and overall waste costs.

Dynamics 365 Customer Service Story with Greyhound

Click Here to get the full story and see how Greyhound now have a 360° view of all Customers, in a real-time and responsive way with Microsoft Dynamics 365 Customer Service…