Dynamics 365 ERP and CRM Customer Newsletter 3

Simply Dynamics wish to take this opportunity to share our quarterly Dynamics 365 ERP and CRM Customer Newsletter 3 for a round-up of some of the key areas where Simply Dynamics & Microsoft Dynamics 365 ERP & CRM Solutions are helping our customer success stories.

Our Newsletter Series will provide you with Microsoft Dynamics 365 product news & updates, solution enhancements, announcements, customer success stories, details on upcoming Webinar & Events and much more….

Dynamics 365 Customer Service Story with Greyhound Recycling

With the Dynamics 365 Customer Service “sandbox” environment in place, Greyhound needed a Microsoft Dynamics 365 Partner to help them to configure the sandbox environment and get ready to Go Live.

Greyhound selected Simply Dynamics as their preferred Dynamics 365 partner to help them to deliver on the Customer Project – from automation of ticket creation to the capture and management of all key customer data and information – presented and managed in one centralised area.

Greyhound required Dynamics 365 Customer Service to be the focal point to manage:

• Recording of all customer details and contact.
• Every customer must be visible in the system and associated with a record dating back to their initial sign-up.
• Provide high level visibility of every ticket.
• Provide Insight into the varying ticket stages.
• Transparency on the ticket owners, and the time it took for the ticket to be resolved.
• Total transparency on performance metrics such as pinpoint where the company is succeeding and identify areas that need improving.

Greyhound required a proof of concept from Simply Dynamics detailing how all the current customer services processes and data would be transitioned to a live system without any interruption to their business and customers.   This project also required the import of existing data from out-dated legacy systems.

Seamless Migration from Dynamics GP to Dynamics 365 BC Online

Microsoft has now made it easier than ever to help Users to migrate Dynamics GP to Dynamics 365 Business Central Online – with an easy tool to help you to simplify moving from GP to BC Online!

Moving from GP to D365 Business central online will enable significant ROI – with greater efficiency and productivity, optimised workflows and processes and seamless integration with other familiar Microsoft products such as Office 365, Power BI, SharePoint, OneDrive and more.

Do some of the following questions sound familiar?

• Is your current GP solution impacting your business growth potential…
• Are you missing out on the significant benefits of a cloud based ERP Solution…
• You may have other solutions running in the cloud, are you being held back by legacy / on-premise solutions…
• Is now the time to bring it all together and host all your business solutions in the cloud…and fully embrace the era of digital transformation…

When considering a move from on-premise Dynamics GP to Cloud-based Dynamics 365 Business Central, Microsoft has now made it easier than ever!

Key Benefits of Dynamics 365 Customer Service Solutions

When evaluating any integrated Customer Service software solution you need to fully understand and appreciate the benefits and ROI which your investment in this technology is going to bring.

Microsoft Dynamics 365 for Customer Service is a global leader in CRM Cloud Solutions. D365 Customer Service is a suite of capabilities to ensure your business can deliver the best customer service experience possible to your customers.  Knowing and understanding your customers enables you to personalise each customer experience and optimise your customer service agents’ productivity so you can enhance your customer retention.

The customer service agent experience is critical in the Dynamics 365 Customer Service journey. The key to improving satisfaction in service delivery is enabling agents to take customer requests from any channel, handle multiple sessions at a time, interact with multiple apps and enhance their workflow with effective productivity tools.

The Dynamics 365 Customer Service suite offers multiple app experiences for you to select and depending on your organisation’s needs.

Microsoft Dynamics 365 – Your Release Wave 2 Plan 

The latest Dynamics 365 release plan describes the all-new features releasing from October 2022 through March 2023.   In this article, Microsoft share the product overview and what’s new and planned for Dynamics 365.

The 2022 release wave 2 for Dynamics 365 brings new innovations that provide you with significant capabilities to transform your business. The release contains hundreds of new features across Dynamics 365 applications, including Dynamics 365 Business Central, Marketing, Sales, Customer Service, Field Service and much more…