Microsoft Dynamics 365 Field Service

Benefit from efficient scheduling – An in-built smart routing system optimises travel times and site visit targets.  With route planning and smart assignments, service agents are able to fit in more calls per week and in doing so save time and money, enabled by Microsoft’s Field Service CRM Solutions.
Manage inventory, purchasing, returns and billing – Field Service comes with the ability to manage stocks, purchase order requests and fulfilment and process returns. Users can also generate invoices and automatically catalogue products and services delivered to customers.
Improve First Time Fix Rates – With the ability to also use the Dynamics 365 Guides within Field Service, Engineers and Field Service teams have access to all the mixed-reality tools they need to conduct maintenance effectively.
Dynamics 365 Remote Assist – Field Sales staff on the road can work together no matter their location using Remote Assist on HoloLens, Android, or iOS devices. This is particularly useful for your service teams to easily setup video calls whilst on site with other experienced engineers if required.
Utilise the Smart Routing to optimise travel time –  With this smart routing system enables you to optimise travel times and site visit targets.
Identify issues in real-time – Internet of Things sensors send signals when problems may be arising and allow remote technicians to fix problems before the Customer even has to make a service call and all made possible with Microsoft Dynamics Field Service.